Terms and Conditions
VITAMINE LAB TERMS AND CONDITIONS
Effective Date: 01/01/2025
1. INTRODUCTION
Welcome to www.vitaminelab.com (the "Website"), owned and operated by VITAMINE LAB ("we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of the Website, including your purchase of products and services.
2. ACCEPTANCE OF TERMS
By using the Website, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Website.
3. PRODUCTS AND SERVICES
We offer various products and services on the Website, including vitamins and supplements. We strive to provide accurate product information, but we do not warrant that product descriptions, prices, or other content on the Website is accurate, complete, or up-to-date.
4. ORDERS AND PAYMENT
When you place an order, you agree to provide accurate and complete information. We reserve the right to cancel or modify orders at any time. Payment terms are as follows:
- Payment methods: We accept major credit cards and other payment methods as indicated on the Website.
- Payment processing: We use third-party payment processors to process transactions.
5. SHIPPING AND DELIVERY
We strive to ship products promptly, but we do not guarantee delivery dates. Shipping rates and delivery times are as indicated on the Website.
6. RETURNS AND REFUNDS
Due to the nature of our products, all sales of supplements and vitamins are final. We do not accept returns or offer refunds on these products.
REASONS FOR NO RETURNS
- Supplements and vitamins are consumable products that cannot be resold.
- These products cannot be returned due to potential contamination or tampering.
- We ensure the quality and purity of our products, and we cannot guarantee the integrity of returned products.
EXCEPTIONS
- If you receive a damaged or defective product, please contact us within 3 days and we will provide a replacement or store credit.
- If you have any concerns or questions about our products, please contact us and we will do our best to assist you.
By purchasing our supplements and vitamins, you acknowledge that you have read and understood our return policy
7. INTELLECTUAL PROPERTY
The Website and its content, including text, images, and logos, are owned by us or our licensors. You may not reproduce, distribute, or display any Website content without our prior written consent.
8. USER CONDUCT
You agree to:
- Use the Website for lawful purposes only.
- Not upload, post, or transmit any content that is unlawful, threatening, or harassing.
- Not interfere with or disrupt the Website or its services.
- Comply with all applicable laws and regulations.
9. DISCLAIMER OF WARRANTIES
We do not warrant that:
- The Website will be uninterrupted, secure, or error-free.
- The Website will meet your expectations.
- Any products or services will meet your expectations.
10. LIMITATION OF LIABILITY
We will not be liable for:
- Any indirect, incidental, special, or consequential damages.
- Any damages arising from your use of the Website or any products or services.
11. INDEMNIFICATION
You agree to indemnify and hold harmless us, our affiliates, and our respective officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the Website or any products or services.
12. GOVERNING LAW
These Terms will be governed by and construed in accordance with the laws of the State of New York, without giving effect to any principles of conflicts of law.
13. DISPUTE RESOLUTION
Any disputes arising from these Terms will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
14. CHANGES TO TERMS
We reserve the right to modify these Terms at any time. Your continued use of the Website will constitute your acceptance of any changes.
15. CONTACT US
If you have any questions or concerns about these Terms or the Website, please contact us at:
By using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms.
Return and Refund Policy
At Vitamin Lab, we strive to provide high-quality products and excellent customer service. While we do not accept returns on vitamins and supplements, we do offer a refund or replacement policy for other products and under certain circumstances.
NON-RETURNABLE PRODUCTS
- All vitamins and supplements are final sale and cannot be returned or exchanged.
- This policy is in place due to the consumable nature of these products and to ensure the quality and purity of our products.
RETURNABLE PRODUCTS
- Apparel, accessories, and other non-consumable products may be returned within 7 days of delivery.
- To initiate a return, please contact our customer service team via phone, email, or through our website.
REFUND POLICY
- Refunds will be issued in the original form of payment.
- Refunds will be processed within 5-7 business days of receiving the returned product.
- Refunds will only be issued for the product price and do not include shipping costs.
DAMAGED OR DEFECTIVE PRODUCTS
- If you receive a damaged or defective product, please contact us within 3 days and we will provide a replacement or refund.
EXCEPTIONS
- We reserve the right to refuse any return or refund request that does not meet our return and refund policy requirements.
By purchasing from VITAMINE LAB, you acknowledge that you have read and understood our return and refund policy.
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